Bid Security Deposit & Refund Policy
How your deposit works and when it is returned.
What Is the Bid Security Deposit?
A bid security deposit may be required before AWA submits a proxy bid on your behalf. This deposit is not required at registration — it is requested after you set your maximum bid and AWA confirms proxy bid eligibility. The amount is determined per vehicle and communicated before you commit.
How It Works
- 1
You browse auctions and set a maximum bid on a vehicle.
- 2
AWA reviews your request and may ask for a bid security deposit.
- 3
You transfer the deposit via Wise or bank wire to AWA.
- 4
AWA submits a proxy bid at the auction on your behalf.
- 5
The outcome is confirmed within 1–2 business days after the auction.
If You Do Not Win
If AWA's proxy bid is unsuccessful, your deposit is not forfeited. You may request a refund or keep the balance as credit for future bids.
Refunds are processed within 5–10 business days. International bank fees or foreign exchange differences may be deducted from the returned amount.
Keeping the balance as AWA credit means no deduction and faster processing for your next bid.
If You Win
If AWA wins the auction on your behalf, your deposit is applied toward the total invoice. You will be invoiced for the remaining balance — including the vehicle price, AWA service fee, and any applicable export or shipping fees.
Non-Payment After Winning
If you win the auction but do not complete payment within the agreed period, AWA may use the deposit to cover cancellation costs, auction house penalties, or administrative fees incurred. Any remainder after deductions may be returned at AWA's discretion.
Cancellation Policy
Proxy bid requests cannot be cancelled once submitted to the auction. If you win the auction and subsequently cancel, the deposit may be partially or fully applied to cover costs. AWA does not guarantee refunds in cancellation scenarios after a winning bid.
Policy applies to the current UAE campaign. Subject to change with notice.