Terms of Service

1. Acceptance of Terms

By accessing or using the AWA Auction Platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our Service.

2. User Registration

To participate in auctions, you must create an account and complete our KYC (Know Your Customer) verification process. You agree to provide accurate information and keep your account credentials secure.

• You must be at least 18 years old to use our Service
• You are responsible for all activity under your account
• You must notify us immediately of any unauthorized access

3. Auction Rules

All bids placed on our platform are binding. By placing a bid, you agree to purchase the item at your bid price if you are the winning bidder.

• Bids cannot be retracted once placed
• The highest bidder at auction close wins
• AWA does not charge a percentage-based buyer's premium. AWA service fees are fixed per currency and displayed before bidding or invoicing.
• Payment must be completed within 3 business days

4. Payment Terms

Payments are accepted via Wise and international bank wire transfer (SWIFT/IBAN). Other payment methods may be introduced in future. All applicable transfer fees are the sender's responsibility.

5. Shipping & Delivery

AWA supports Japan-side export arrangements, including export deregistration, export documentation, and vessel loading coordination. Destination-side costs — including customs duty, VAT, port handling charges, clearance fees, storage, local registration, and last-mile delivery — are generally the buyer's responsibility unless otherwise agreed in writing.

6. Limitation of Liability

AWA provides inspection reports in good faith but does not guarantee the accuracy of all information. Buyers are encouraged to conduct their own due diligence. Our liability is limited to the amount of fees paid to AWA.

7. Governing Law

These Terms shall be governed by the laws of Japan. Any disputes shall be resolved in the courts of Yokohama, Kanagawa Prefecture.

8. Contact

For questions about these Terms, please contact us at:
Email: legal@awa-auction.com
Address: 447-1 Kamikanasaki, Kasukabe-shi, Saitama, Japan